Quality management however, is focused on more than just the product or service quality. It is also a term used to descrive the means to achieve the product or service. The process of perfecting the techniques needed to achieve quality make use of better processes and consistent quality.
Quality management evolved through the help of a man named Frederick Winslow Taylor. As a mechancial engineer he knew that the foundations of quality lay in the continual regard for efficiency, standardization and improved best practices.